FREQUENTLY ASKED QUESTIONS

• All sales are final. There are no refunds or exchanges for the following:

  • Once an order is placed and item(s) are delivered, they can not be returned or exchanged for another item.

  • If order was NOT DELIVERED DUE TO AN INVALID MAILING ADDRESS, there are no refunds or exchanges. In the event your order was not delivered due to an invalid address, tracking should notify you that it was “returned to sender”. From there, please wait until you are notified that your order has been returned. Then, you have to pay a re-shipping fee to have order sent out again. The re-shipping fee will be sent to via email for payment. If you do not pay for the re-shipping fee within 5-7 days from being notified, your order will be canceled and no refunds are issued.

• All sales are final UNLESS item(s) are damaged or order was lost in delivery.. Since all items are printed and shipped directly from my supplier, I am aware that there may be possibilities of orders being damaged, misprinted or lost. If any of these issues occur to your order, please email austimon.art@gmail.com

  • In the email, please include the following details: Order # and pictures of damaged item(s).

  • Please note that upon purchase, you were informed of the fulfillment time being 3-6 weeks, so only contact me if your order has not been received after 4 weeks from the estimated arrival date.

My online shop is set-up as a PRINT-ON-DEMAND. This means I use third-party vendors to handle all the prints and fulfillment of orders.

Print-on-demand products are a fantastic way to reduce overproduction. Unlike traditional manufacturing processes, where items are created in bulk and then sold off over time, print-on-demand products are only created when a customer orders them. This means that there is no excess inventory sitting around waiting to be sold, and no risk of products going unsold and becoming waste.

As a print-on-demand store, all products are made as soon as an order is placed, which is why it may take a bit longer to deliver.

On average, items will need about 1-2 weeks to fulfill the order (print, prep and ship). Then the estimated delivery time takes between 2-4 weeks. So expect an average wait time of about 3-6 weeks for your order to be delivered to you.

All orders are emailed a tracking number once the products are made. For orders with multiple items, please expect a few emails as each type of item will have their own tracking number.

If your order has not arrived a month after the estimated delivery date, please email austimon.art@gmail.com

Payments that are accepted are PayPal and Credit Card.

If any item(s) arrived damaged, please email austimon.art@gmail.com

In the email, include the following details:

• Order #

• Pictures of damaged item(s).

IF YOUR ORDER HAS NOT BEEN DELIVERED after 4 weeks from estimated delivery date, please email ausitmon.art@gmail.com.

• Reminder, as print-on-demand shop, fulfillment time takes about 3-6 weeks.

• For orders shipped Internationally (outside the U.S.) please expect up to 6-8 weeks from order date for your purchase to be delivered.

IF THE TRACKING # OF YOUR ORDER HAS NOT BEEN UPDATING

• Tracking is beyond my control, so there is still a chance your order is still being delivered. BUT In the event your order hasn’t been received after 6 weeks (U.S.) or up to 8 weeks (International), please email austimon.art@gmail.com.

IF ORDER WAS NOT DELIVERED DUE TO AN INVALID MAILING ADDRESS (or was mistyped during checkout), there are no refunds or exchanges.

• In the event your order was not delivered due to an invalid address, tracking should notify you that it was “returned to sender”. From there, please wait until you are notified that your order has been returned. Then, you have to pay a re-shipping fee to have order sent out again. The re-shipping fee will be sent as an invoice via email. If you do not pay for the re-shipping fee within 5-7 days from being notified, your order will be canceled and no refunds are issued.

I am open to accepting commissions that deal with murals, paintings and digital illustrations.

Email austimon.art@gmail.com

For commissions, I accept the following payments:

• Cash

• Check

• Paypal

For all inquiries, please email austimon.art@gmail.com

To help speed up the process, please include the following information:

• Type of commission (mural, painting or digital art)

• Budget

• Estimated timeline

• Clarify if you have a specific idea in mind or you’re interested in granting me more creative freedom on the design

All commissions are charged on a per-project basis, so it really depends on the scope of work.

So I highly recommend providing as much detail about the project you want in an email if you’re interested in commissioning me.

I live on Guam. I do not own or have a physical store. The best way to contact me is via email: austimon.art@gmail.com